Help and Support Channels

  • 1 hour ticket response time
  • A 60 mins Ticket Answer Warranty

  • Our tech help and support Department is on–line 24x7x365 to take care of all of your service demands. Every ticket you post to us will be addressed within up to sixty minutes. If your case calls for some help from one of our administrators, we will forward the ticket to the technician on duty and will inform you that the case is under control.

  • Top quality support service
  • Qualified Customer Assist Service

  • We’ll be on–line for you 24x7 to provide guidance and customer support and also to aid you with any issue that you might come across while controlling your virtual server. We can assist you with all pre–installed programs, like your Operating System, server administration panel (depending on the VPS type) and the Web Control Panel made 100% by us.

  • Intuitive help center
  • An Educational Help Section

  • In the Web Control Panel that will come completely free in your virtual server, you will discover an educative Help zone, consisting of everything you need to have knowledge of when administering your websites and software. We have added a wide range of how to articles and video training that illustrate the common website management duties in an easy to read form.