1 hour ticket response
We are dedicated to providing a fast and appropriate solution to every trouble ticket submitted by a user. Our capable client service staff members will review your question and will think of the most effective solution. We offer a 1–hour response time guarantee for all client support tickets. In reality, the average client support ticket response time has proved to be 20 minutes.
A Premium Customer Service
Each member of our help desk staff has several years of experience in the shared hosting niche and the vast majority of them have been with us for at least 5 years. They all are eager to respond to all your inquiries in the most efficient manner possible.
A User–Friendly Help Section
Built into the Web Control Panel is an easy–to–browse Help section, which includes different sources of information. You can search through a regularly updated knowledge base featuring web hosting account administration articles and site management articles, check out the step–by–step video tutorials or check our F.A.Q. database.