Client Support Channels
A One–Hour Ticket Response Time Guarantee
All your support requests will be attended to in maximum 60 minutes after the trouble ticket or email was received. If your issue needs additional assistance from an admin, we’ll forward the ticket or the e–mail to the person in charge then leave a note to let you know that more time will be needed for arriving at the optimal solution. Furthermore if you take advantage of the Managed Services package, all of the tasks included there will be executed whenever you decide.
A Top–Class Customer Care Service
If you need help with the Web Control Panel or with any of the apps that we’ve pre–installed on the dedicated hosting server on your behalf, you can reach our help desk support staff at any moment through the ticketing system. Besides, in case you require help administering your server, you can make use of the Managed Services package, that includes weekly OS updates, problem troubleshooting and software installation services, server monitoring and rebooting services, data backup hard disk space, etcetera.
An Intuitive Help Section
We have provided our Web Control Panel with a fully detailed knowledgebase, which includes extensive explanations of its features and functions. Additionally, we have created detailed video tutorials that will further show you how to carry out a given operation or solve a typically encountered problem. All the instructional articles and the tutorial video clips are easily accessible from each Web Control Panel section through the Videos and Help buttons situated in the upper right corner.