You can find plenty of shared hosting companies out there, however the majority of them are resellers who have minimal resources, especially in terms of support. One of the ways to distinguish them is the option to get in touch with the company over the telephone. The type of support that you can receive via this particular channel of communication varies depending on the provider - several of them provide you with dedicated phone support, while others offer general and customer support only since some issues are more time-consuming and it's easier to be resolved via a support ticket, particularly if the issue has to be escalated. Still, it's good to know that you can contact your web hosting supplier because there're lots of small matters that can be taken care of easily and timely with a call, not mentioning that you'll be able to get more info regarding the services before you become a customer.
Phone Support in Shared Hosting
All our shared hosting plans offer telephone support fourteen hours per day even on official holidays, which means that if you do not have an account yet, you'll be able to phone us and find out more about our services or whether we meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States of America, the United Kingdom and Australia, so you're able to contact the phone number which is closer to you. In case you are a current customer, we can assist you in a timely manner with any general and billing issues and with numerous technical issues in order to save you time and efforts - we acknowledge the fact that sometimes it's much easier talk with a live person to get things done without delay. Certainly, some situations cannot be resolved on the telephone, so in such a case you have the option to take advantage of our ticketing system.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hours daily as part of the support services for every single semi-dedicated server plan that we provide. Since some issues are more difficult and time-consuming, you'll need to open a support ticket if you come across such an issue, but for all of your general, billing or small-scale technical issues you can always give us a call and we will assist you immediately in order to save you the time you'll have to spend on opening a ticket. Even if you do not have an account yet, you are able to find out if you can host your websites on our state-of-the-art cloud platform or you'll be able to get any other general info about our semi-dedicated services. We have local numbers in the U.S.A., the UK and Australia plus a global number, which means that you're able to call the one which is closer to where you live.