Should you ever face a problem with your site and be unable to take care of it on your own, ask the respective web hosting company’s client service staff to assist you to bring the site back online. A prompt resolution would be the best scenario, but a lot of hosting companies respond within 24 hours and even more, especially if you’re working with a reseller. Even if your problem can be quickly resolved, your site may not work properly or it may not be reachable at all for a longer period of time, so you may lose prospective customers as it’s quite unlikely that anyone will enthusiastically come back to an out-of-order website. Having said that, you have to make sure not only that you can reach your hosting company, but also that they can answer and assist you in a well-timed manner. If a web application update does not go as planned or you delete something by accident, for instance, the website should be restored promptly in order to prevent lengthened unavailability.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum response time for any customer support ticket that you submit or any e-mail that you write is only one hour, even if you contact us on weekends and official holidays. Whatever the nature of your issue or inquiry may be, we will lend a helping hand instantly and will provide you with the needed information to rectify any problem with your websites. The real reply time normally doesn’t exceed fifteen-twenty minutes, which suggests that you can just forget about waiting for hours and hours to get a problem sorted out or what is even worse – waiting one whole day only to get a reply that more information is needed whilst nothing’s resolved. We’ll assist you in an instant purely because we are aware of exactly how invaluable time can be in the dynamic Internet sphere. The 60-minute reply guarantee is valid for any technical or billing query that you might have with regard to our shared hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take advantage of our amazingly fast support services. You will receive a response to any support ticket submitted through the web hosting Control Panel or email sent to our client and tech support team in less than sixty minutes. The response time is guaranteed and it is valid regardless of the issue – technical or billing. Often, it takes substantially less time to examine and troubleshoot a problem. We’ll provide you with more details in case the solution involves something that should be done on your end. In case you touch base with us during weekends or public holidays, the response time will be the same and due to the fact that our support team is on duty 24x7, you’ll obtain swift help for virtually any general, technical or billing issue regardless of what time of day or night it is.