A live chat is a real-time way of communication between a hosting supplier's support team and its clients. It is an efficient way to receive some info about the hosting services or get some issue resolved as you're talking to a live representative. The advantages of using a live chat service rather than calling or opening a trouble ticket are the low possibility of mistakes when you exchange data such as usernames or domain names, the quicker response time as the communication is real-time and the fact that you don't need to stay on the chat all the time - you can do something else entirely while the representative examines the issue in question. In addition, you're able to join a live chat room from any kind of computer which is connected to the web, avoiding the telephone costs that you will need to pay when you are calling to a different country.
Live Chat Support in Shared Hosting
Along with the phone and ticket support, our company provides live chat support too. You can contact us every single day, which includes holidays and weekends, and we will give you more info about the shared hosting that we provide in case you are not a customer yet, or about general and billing questions when you already have a user profile. Though for strictly technical issues you'll need to open a trouble ticket to the technical support, because such issues will require more time to be resolved, you may still get in touch with us on the live chat for some tech information. To give you an example, we are able to help you set up an email address in your e-mail client or troubleshoot a number of issues, saving you time and effort. Even when our telephone lines are already off for the day, you can talk to a live person.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is online every day, even on weekends and holidays. It is the best way to find out more details about our semi-dedicated servers if you don't have an account yet or to have some problem resolved if you are a client and our support representatives will assist you promptly regardless of the time of the day you join the chat. If you're unsure which plan is more suitable for your sites, if you need advice whether you need a particular upgrade and how to obtain it or in case you've got troubles installing an email account on your computer system, you're able to get in touch with us and we'll give you the required details quickly. Our live chat is available even after our phone lines are off for the day, which means that when you have an account with us, you can be certain that you will always get timely help with any kind of question or issue that shows up.