If you have purchased a hosting plan and you have some questions in regard to a particular function/feature, or in case you have experienced a certain difficulty and you need support, you should be able to get in touch with the respective customer service staff. All hosting companies deploy a ticketing system regardless of whether they offer other means of contacting them apart from it or not, because of the fact that the fastest way to resolve an issue most often is to use a ticket. This method of communication renders the replies exchanged by both parties simple to track and enables the customer service staff members to escalate the case in case, for instance, a sysadmin has to become involved. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you will need to use no less than 2 separate accounts to contact the technical support team and to actually administer the hosting space. Incessantly switching between different accounts may sometimes be a drag, not to mention the fact that it requires a very long time for the vast majority of web hosting providers to answer the tickets themselves.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you won’t ever need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any trouble ticket whilst you are browsing your files or customizing various settings. The ticketing system is being closely monitored 24-7 by our customer service staff and the response time is no more than 60 minutes, but it seldom takes more than 20 minutes to get support. In stark contrast with certain web hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you want and ask for information regarding any technical or billing problem. Besides, you can see a variety of help articles, which will help you tackle the most commonly encountered problems yourself.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s far more efficient to manage everything in one location, so we’ve incorporated a ticketing system into the custom-developed Hepsia Control Panel, which is available with each semi-dedicated server plan. This will allow you to manage the communication with our help desk support team along with your website content, so you will not have to remember one more log-in name for a separate system. You will be able to send a new ticket or to track down the status of an old one with less than several mouse clicks while you’re browsing the content within your semi-dedicated account. In addition, you can go through older tickets using a smart search option or have a look at applicable knowledge base articles, which include solutions to commonly met problems. The inbuilt trouble ticket system is strictly monitored 24/7 with the maximum ticket response time being only 60 minutes, so there will always be someone to help you.