The support that you will receive from your shared hosting supplier is really important, regardless of whether you have pre-sales questions and you are not a client yet, or you've got a technical issue with a current account. Prompt and clear information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this can often be a proof that you're ordering from a genuine hosting supplier and not from a reseller. When you buy a hosting account through a company that does not own its servers and it cannot access them right away, it's likely that you will wait for a couple of days to get a reply to your question, thus your sites may remain offline for quite some time. Alternatively, a provider that offers numerous ways of communication and has a tech support staff available any time can assist you right away and help you minimize or totally avoid any downtime and possible losses.
24/7 Customer Support in Shared Hosting
We acknowledge the importance of getting assistance right away, so our shared hosting services come with 24/7 technical support along with various options for communication. In case you don't have an account yet, you can call us or take advantage of our live chat and speak with a live representative, so as to learn more about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up buying a service which you cannot use effectively. In case you already have your website hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires additional investigation. Unlike the vast majority of suppliers that you can find today, we answer to all of the tickets within an hour, so you will not have to wait for a whole day. Our support services can be used round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you can benefit from our 24/7 tech support services even on public holidays. All your web sites will be available all of the time and so will we. With many different communication options, you'll be able to pick the easiest way to contact us and find out about our services if you do not have an account yet, or get assistance in case you're already our customer. You're able to call us, have a chat with a live agent, send an e-mail or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options come with 1-hour answer time warranty, although it hardly ever takes over 20 minutes to get assistance regardless of the complexity of the problem. With our customer and technical support services, we'll be there for you when you need us, not a few days after that.
24/7 Customer Support in VPS Servers
Every single VPS server package that we provide includes 24/7 customer and technical support, which means that if you encounter any problem with the pre-installed software on your machine or you have any pre-sales or general questions, you will be able to get in touch with us at any time, even weekends and holidays. For your convenience, we provide different ways of communication - telephone support with several local numbers internationally, live chat, e-mail messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues because it'll be easier to track what's going on. The maximum guaranteed reply time for all e-mail messages and tickets is 1 hour, but it hardly ever takes that long to get assistance. When you add the Managed Services upgrade that we offer, our administrators can also help you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum response time guarantee, you will receive extremely fast support when you acquire a dedicated server through our company. Our customer and tech support crews are available 24/7/365, as a result every time you open a ticket via your billing account or you send an email message related to any issue with the server or the pre-installed software on it whatever the time of the day, you will receive a reply within 1 hour, even during holidays. Our ticketing system is the perfect option in case the issue in question needs more time to be solved or if it needs to be sent to our administrators, since it is easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to call us or talk to a live agent using our chat service. If you include the Managed Services upgrade to the server plan, our administrators will also support you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 as well.